This paper, co-authored by Theresa Pardo, is the introduction to a Special Issue on Digital Transformation in Government in the Journal of Strategic Information Systems, https://www.sciencedirect.com/science/article/abs/pii/S0963868724000350#preview-section-introduction

Digital transformation, frequently recognized as central to the efforts of government leaders to meet their obligations to society, is the use of digital technologies to innovate and change how organizations create value and prepare for the future. This phenomenon has received increasing attention over the last decade. According to Gartner, while digital optimization focuses on using data to improve current operations, digital transformation is set to change the shape of government operations through a process of destruction, reinvention and creation. Deloitte recently conducted a survey of 1,200 government officials from 70 countries and found that three-fourths of respondents said that digital technologies were disrupting government operations, and nearly all of them characterized the impact as significant.