This paper, co-authored by Qianli Yuan, Mila Gasco-Hernandez, J Ramon Gil-Garcia, Meghan E Cook and Theresa A Pardo is published in Public Management Review at https://www.tandfonline.com/doi/abs/10.1080/14719037.2023.2222763%4010.1080/tfocoll.2024.0.issue-hybrid_futures_public_governance_and_management

This study analyses the continuity of operations and the building of organizational resilience efforts in nine city governments from the Northeast region in the US during the COVID-19 pandemic. We find that city governments were able to keep internal operations and the delivery of public services, but only to some extent. Information technology was a key enabler for the implementation of teleworking and a hybrid model of public service delivery that expanded online services. Finally, although several lessons were learnt during this period, the extent to which city governments were able to build adaptive resilience is still an unanswered question.